Communication Skills For Managers - What Is The Value?
A vitally important skill for managers is communication. Developing this will make a big difference to how successful you are. Even though sometimes managers are required to impart vital information, the way he or she communicates it, as well as everyday abilities to get on well with their team members, can make or break the potential to perform. By taking steps to change attitudes and behaviors around methods of communication, a manager can get more, much more, from the people around them.
Using great delving questions can get to the bottom of many challenging issues for managers. If progress is being held back because of some problem with processes for example, getting to the bottom of them might be critical for success and above all profitability. Utilizing excellent communication skills to present facts and show team members what’s going on and what isn’t, may well be the way forward. A really good manager will more than adequately demonstrate this capability.
Of course, the ability to get a special message across is very valuable, in all sorts of circumstances. What must be remembered is that such occasions are probably relatively rare. In the day-job, interpersonal understanding is far more important, so the ability to communicate one-on-one with all sorts of people is a skill worth having. Rapport building comes from listening effectively, so that people really feel you are interested and understand them as individuals too. It does involve some investment of time…and it’s time spent that is well worth it.
Misunderstandings often come from communication gaps, leading to more and more frustration! While trying to explain something new to the audience, it’s sometimes found that the manager is wrongly interpreted or seems to be speaking out of context. During breaks, it’s worth checking with the audience whether they have followed and where necessary, amend a presentation the next time. It’s also worth exploring where they misunderstood and learning from this for the future.
When your people have come up with a problem, you might have felt that you understood all it’s complex twists and turns. Trust me; you are not the only one to misinterpret what you thought you understood - it’s so easy! When people are given a problem, they divert their attention towards finding a solution to it and in doing so they fail to understand the various aspects that the particular issue involves. By listening very carefully to the problem, by paying close attention to the detail and asking incisive questions, you will ensure there is little home for misunderstanding. This is a really effective way of getting into a problem and resolving it.
All the decisions you take might not be right but you can cut down on the number of wrong decisions. If you write down all possibilities and evaluate their various pros and cons, you will, without doubt make better decisions. Also, if you want to put into effect the decision you have taken, it’s worth thinking also from the recipient’s point of view in advance.
When working with teams, what you say and what they hear is even more important to get right. If one person gets the wrong end of the stick, then quite soon you will end up with confusion, frustration and possibly even internal strife amongst the team. Clarity is vital here. Taking the time when you brief a whole team, to recognize that they will all receive messages in very different ways (and accommodating this), will be well worth the effort in the long run. Including two-way communication with each and every member of the team fosters team spirit and collaboration.
It’s important from the outset that you have ensured there are adequate facilities for any occasions where good communication is important to you. This can be done well in advance for major events. Even when you are holding regular weekly or monthly meetings, by ensuring that you have the appropriate resources in place will not only mean that your message gets across, but also how well your people feel that they are being treated.
Developing your personal communication skill is one of the most important tactics in your management development toolkit. It has the potential to catalyze great success. Only you can do it!
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